Privacy Policy

To provide our customers with the best possible delivery  experience, Speed: Food & Grocery Delivery will request the following information from users:                                                 

The requested information is used to identify the customer to complete the order. Only the restaurants & stores will be able to view the name  & phone number of the customer, vendors have signed an agreement to not disclose any customer’s information while processing the order.

Customers may access  & update their personal information at a later date, if they choose to do so, in the profile section on the application. 

Your information may be disclosed to our staff & third-party delivery services.

As we would like to provide our customers with the most convenient delivery service, Speed: Food & Grocery Delivery has three payment options when placing an order; Cash on Delivery/ Card on Delivery / Online Payment (Debit or Credit Card). For online payment, we transmit all your card information to the approved debit/credit card company in an encrypted format with nationally accepted rules & regulations during the processing of your order.  Saving your card details on Speed: Food & Grocery Delivery means they will be kept in an encrypted format while taking all legal precautions to maintain physical, electronic, and procedural safeguards over credit/debit card information.Credit/Debit Card details will not be shared with any restaurant/store or third parties.

Speed: Food & Grocery Delivery may choose to change the Privacy Policy in alignment with all local legal authorities & all related publications. 

We aim to constantly improve our services for our customers, therefore Speed: Food & Grocery Delivery may use Advertising Agencies to employ cookies & action tags to measure our marketing impact. This technology may also be used to serve relevant advertising content and recommendations. Any information that these third-party agencies report is completely confidential & does not contain any user’s personal information. 

The pricing of all products on the Speed: Food & Grocery Delivery app is set by the vendors. After a customer places an order & the order has been accepted, this represents an agreement between the customer and the store. Stores are solely responsible for any orders placed for their business. Cash payments are made directly to the store.  If a customer chooses to pay online/card on delivery on the app, Speed: Food & Grocery Delivery will process the payment as an agent to the store/restaurant. All other delivery charges will be displayed in the order summary before the order placement is confirmed. 

If you are choosing to pay for your order online & have your Credit/Debit Card information saved on Spdelivery’s application, please read the below terms of use & disclaimers carefully: If any extra charges the shop might charge as a result of any  “Special Requests” or “General Requests” placed by the user, the user is liable to pay via Cash on Delivery. The customer refund process may take 2 - 3 Working Days if Speed: Food & Grocery Delivery Credit is requested. However, the time needed to process the refund on a  Debit/Credit Card through the bank’s payment gateway might take 7 - 14  Working Days. The customer must follow up with their bank in case of any delay in the refunding of their payment. Any Credit/Debit Cards used to place an order through Card on Delivery/ the online payment gateway on the application must belong to the user. If not, the user must attain legal permission from the card owner to perform the transaction. The user is entirely responsible for placing any orders using the  Credit/Debit Cards facility after carefully reading all the Terms &  Conditions.

All customers are entitled to cancel their orders up to the restaurant/store accepting the order. In our efforts to work closely with each of our vendors to ensure all menu items & store details are always up-to-date, we reserve the right to cancel orders due to any item(s) not being available or due to any inaccurate information displayed. Vendors reserve the right to cancel any customer’s order before or after confirming the order & will notify the customer immediately. Note:  All orders (completed/canceled) will be displayed in the past orders section within the application. In the event of a canceled order, the amount deducted will be refunded to the customer’s bank account within 7  - 14 working days. Alternatively, customers may choose for the refund to be converted to Speed: Food & Grocery Delivery Credit which will be added within 3 working days to their wallet on the app. 

In the event of an order placed at the wrong address or the customer is not available at the provided address, the order shall not be delivered to any other location (more than 5 km away from the original location).  In this case, the customer must accept all legal responsibilities related to placing an order to an address where they are not available to collect from. 

To deliver users’ orders, Speed: Food & Grocery Delivery has a team of delivery drivers as well as third-party delivery partners that provide us with drivers, however, some stores may have their drivers to deliver your order. In the event of an order being delivered late/at the wrong location or delivered in a manner not acceptable to the customer, Speed: Food & Grocery Delivery will not be liable for those drivers as they are not affiliated with Speed: Food & Grocery Delivery or its delivery policies. Any concerns/complaints derived from the delivery of these drivers must be taken up with the store that the user has ordered from. 

In the disputes that may arise about their terms, the user agrees, states  & warrants that any bookkeeping entry, microfilm, microfiche &  computer records constitute valid, binding, absolute & exclusive evidence; this article has the characteristics of an evidential contract, & that the user waves in advance all kinds of objections to the specified Speed: Food & Grocery Delivery records & the right to tender an oath about the fact that these records are kept in due form. 

You agree that the consequences of commercial use or republication of content or information of Speed: Food & Grocery Delivery may lead to serious & incalculable monetary compensation that may not be a sufficient or appropriate remedy and that Speed: Food & Grocery Delivery will be entitled to temporary & permanent injunctive relief to prohibit such use. 

Store reviews are approved based on the below criteria:
Relevancy: Reviewers must have had an experience with the store firsthand.
Acceptable Content: Speed: Food & Grocery Delivery is not obligated to approve reviews on the application. A subset of the potential  reasons for rejection are: 

Reviews are not endorsed by Speed: Food & Grocery Delivery, &  not represent the views of Speed: Food & Grocery Delivery, our parent companies, or our subsidiaries. Speed: Food & Grocery Delivery does not assume liability losses resulting from any use of our platform, or information on our platform.

Reviews are owned by Speed: Food & Grocery Delivery exclusively in perpetuity. We have the right to reproduce, modify, translate, transmit  & distribute all materials relating to reviews. Speed: Food & Grocery Delivery is under no  obligation to pay the author(s) or any third party for their reviews

Other than personally identifiable information, which is covered under the Speed: Food & Grocery Delivery Privacy Policy, any material you provide/post on the application will be considered non-confidential & non-proprietary. Speed: Food & Grocery Delivery will have no obligation concerning such material. Speed: Food & Grocery Delivery  & anyone we designate will be free to copy, disclose, distribute,  incorporate & otherwise, use that material & all data, images,  sounds, text & other things embodied in it for any commercial or non-commercial purposes. You are prohibited from posting,  uploading, or transmitting to or from this application, any material  that:                                                 

The prohibited acts mentioned above are non-exhaustive. You will pay Speed: Food & Grocery Delivery for all costs  & damages that it incurs as a result of you breaching any of these restrictions. Speed: Food & Grocery Delivery will fully cooperate with any law enforcement authorities or court order requesting or directing us to disclose the identity or location of anyone posting any material in breach of the above terms.

While using Speed: Food & Grocery Delivery services, the user accepts and undertakes:

The information in the registration form is correct; if this information is required, the user is solely responsible for any losses that may arise from any misinformation or inadequate information (Eg: Forgetting the login password); and in these cases, their account may be terminated.

The user will be responsible for all personal ideas, opinions, and statements set forth by the user while using Spdelivery’s services, all documents uploaded to the application & personal information sent & and in no way Speed: Food & Grocery Delivery be held liable for these documents, not to access any services provided to Speed: Food & Grocery Delivery unauthorized and in any way other than that identified by Speed: Food & Grocery Delivery, not to change the software in any way; not to use the software which is identified as being changed, and to indemnify Speed: Food & Grocery Delivery for all material & moral losses if the user does not comply with the aforementioned articles.

Speed: Food & Grocery Delivery shall not be  responsible for any damages which may arise from reading of data  belonging to any user by any unauthorized individuals, not to send any  messages which are threatening, immoral, racially & contrary to the  Laws of The Sultanate of Oman and International agreements, any  correspondences, titles, nicknames posted to the context shall not be  contrary to the rules of public morality, good manners and laws, not to  harass and/or threaten other users, or any of Speed: Food & Grocery Delivery live chat/call  center personnel, not to act in a way affecting the use of services by  other users, not to post, print or distribute, circulate any immoral,  inappropriate and unlawful materials & information which may give  harm to the names of any people or institutions, not to advertise, sell  or offer to sell any products or services, engage in any activities such  as surveys, competitions or chain letters, not to send any information  or programs which may give harm to the information or software in the  computers of other users.

All of the records or materials obtained by Speed: Food & Grocery Delivery services are within the consent of the user. The user will be completely responsible for any damages, loss of information, or other losses caused by them in the user’s phone or computer, the user shall not demand any compensation for any losses arising from the use of Spdelivery’s services. Not to use the services of Speed: Food & Grocery Delivery for any commercial or advertising purposes without obtaining prior written consent from Speed: Food & Grocery Delivery. 

 Speed: Food & Grocery Delivery may monitor all systems at any time or continuously.

Speed: Food & Grocery Delivery may use its system for commercial purposes, not to mail any information that is forbidden legally & circulate any emails that do not have the authorization to be sent, such as chain mail, malicious software… etc.  Not to record and/or misuse any personal information belonging to others. The users themselves are responsible for all kinds of acts made under the “username”.
The customers must pay the service fee which is notified previously at the time of delivery of products; otherwise, the product shall not be delivered to the customer.  Not access the application or services using a third-party’s account/registration without the consent of the account holder. Not to use the application for illegal purposes; not to commit any acts of infringement on the application or concerning the content of the application, not to use the application to engage in commercial activities apart from sanctioned use of Spdelivery’s services; not to copy any content, including but not limited to, store menu content and third-party reviews, for republication in print or online. Not to create store reviews or blog entries for or with any commercial or other purposes or intent that does not in good faith comport with the purpose or spirit of the application. Not to attempt to gain unauthorized access to other computer systems from or through the application. Not to interfere with another person’s use and enjoyment of the application.  Not to upload or transmit viruses or other harmful, disruptive, or destructive files and/or not to disrupt, interfere with, or otherwise harm or violate the security of the application, or any services, system resources, accounts, passwords, servers, or networks connected to or accessible through the application or affiliated or linked sites  (including those of our vendor partners).
All users that are minors in the jurisdiction in which they reside (generally under the age of 18) must have the permission of, and be directly supervised by their parent(s) or guardian to use the application. If you are a minor, you must have your parent(s) or guardian read and agree to this Agreement before using the application.
Credit/Debit Cards used in placing orders through the online payment gateway on Spdelivery’s application must belong to the user. Otherwise, the user must gain legal consent from the card owner to perform the transaction.                                    Prohibited ActivityYou may not access or use the application for any other purpose other than that for which Spdelivery’s application makes it available. The application is for the personal use of users only & may not be used in connection with any commercial endeavors except those that are specifically endorsed or approved by Spdelivery’s application. In case of any prohibited activities committed by the user, the company has the right to suspend, lock, or terminate the user’s account and prevent their access to login to the service. Prohibited activities include but are  not limited to the following: 
Criminal or tortious  activity, including child pornography, fruad, trafficking and obscene  material, drug dealing, gambling, harrasment, stalking, spamming,  copyright infrigement, patent infrigement or theft of trade secrets;  advertising to, or solicitation of, any user to buy or sell any products  or services, unless authorized by Speed: Food & Grocery Delivery; systematic retrieval of  data or other content from the application to create or compile,  directly or indirectly, a collection, compilation, database or directory  without written permission from Speed: Food & Grocery Delivery; making unauthorized use of Spdelivery’s application services, including collecting usernames and/or email  addresses or phone numbers of users by electronic or other means for  the purpose of sending unsolicited emails or text messages; engaging in  authorized framing of or linking to the application; transmitting chain  letters or junk email to other users; using any information obtained  from the application in order to contact, advertise to, solicit, or sell  to any user without their prior explicit written consent; engaging in  any automated use of the system, such as using scripts to add friends or  send comments or messages, or using any data mining, robots or similar  data gathering an extraction tools; interfering with, disrupting, or  creating an undue burden on the application or the networks or services  connected to the application; attempting to impersonate another user or  person; using the username of another user; selling or otherwise  transferring your profile; using any information obtained from the  application in order to harrass, abuse, or harm another individual;  using the Speed: Food & Grocery Delivery application service as part of any effort to compete  with Spdelivery’s application or to provide services as a service office;  deciphering, decompliling, disassembling or reverse engineering any of  the software comprising or in any way making up a part of the  application; attempting to bipase any measures of the application  designed to prevent or restrict access to the application, or any  portion of the application; harassing, annoying, intimidating or  threatening Speed: Food & Grocery Delivery through any medium of communication or to any of its  employees or agents engaged in providing any part of Spdelivery’s services  to you. 
Displaying an advertisement, or accepting payment or anything of value from a third person in exchange for you performing any commercial activity on or through the application on behalf of that individual, such as posting blogs or bulletins with a commercial purpose; deleting the copyright or other proprietary rights notice from any contribution or Speed: Food & Grocery Delivery application content; and using the application in a manner inconsistent with any and all applicable laws and regulations including any other suspected malicious activities on Spdelivery’s application or website.